Frequently Asked Questions
We hope here you will find the answer to any question you may have. If your answer is not found here, please call our toll free number; 1-888-843-2371 8:00 am - 5:00 pm (pst).
Click on the following questions to jump down to the answers below.
When can I expect my shipment to arrive?
What is the size of the cheesecake?
How do you keep the cheesecakes cold?
How do you personalize the cheesecake?
Do you ship to Canada?
Do you ship to Alaska or Hawaii?
Once I add the cost of shipping your products seem expensive?
Do you ship to APO or AFO addresses?
How will my cheesecake be packaged?
When can I expect my shipment to arrive?
FedEx Express Standard Overnight packages arrive by 4:30 pm on the delivery date.
FedEx Express Priority Overnight packages arrive by noon on the delivery date.
FedEx Express Priority Overnight packages which are to be delivered on Saturday arrive by noon.
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What is the size of the cheesecakes?
The 8-slice cheesecake is 6 inches across. The 16-slice cheesecake is 9 inches across.
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How do you keep the cheesecakes cold?
Our custom designed inner-shipping container completely surrounds the cheesecake with two inches of Styrofoam insulation. A frozen gel pak is placed inside the packaging underneath each cheesecake to keep it cold. The outer shipping container is a corrugated box for added strength and protection.
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How do you personalize the cheesecake?
We do not personalize the cheesecake itself, due to the cake being individually sliced. The personalization is created when you compose the keepsake greeting card online. Long after the cheesecake has been enjoyed, the personalized greeting card may be saved.
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Do you ship to Canada?
Unfortunately no. Our perishable product does not like to linger in customs sheds.
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Do you ship to Alaska or Hawaii?
Yes, we ship all of our cheesecakes via Federal Express. FedEx charges a $10.00 surcharge for Alaska/Hawaii deliveries and must be shipped either Standard Overnight or Priority (non metro areas must be shipped priority). Overnight/Priority shipments to Alaska/Hawaii will be delivered in approximately 2 days.
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Once I add the cost of shipping your products seem expensive.
We are selling the convenience, and yes there is a price for that. The advantages are that you can shop at home; you don’t have to drive to your local supermarket or bakery, park, find what you need and drive home again. You also don’t have to figure out how to ship it so it arrives at its destination cold, and in one piece! Once you factor in the cost of your time and gas, we believe that we are competitively priced.
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Do you ship to APO or AFO addresses?
Unfortunately, due to the delay in the military shipping process, our perishable product cannot be on the road for longer than 2 days.
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How will my cheesecake be packaged?
| Our shipping containers are state-of-the-art! Fully encased styrofoam
with foil coating inside and out. This keeps the cold in and the heat
out! All cheesecakes are shipped fully frozen. Our packaging will
actually keep our product cold for over 3 days, although we never
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